TERMS AND CONDITIONSThank you for visiting the site and for shopping with Nikki Heaton Studio. Here is a list of details you'll need to know before browsing the site and placing an order.
PAYMENTAccepted payment methods are debit/credit card or bank transfer or Paypal. To use a debit or credit card, simply enter your card information when prompted, and your account will be securely charged. Nikki Heaton Studio reserves the right to charge a 5% admin fee for credit card payments.
RETURNSYou have 14 days upon receipt of your purchase to apply for a refund. Please email nikki@nikkiheatonstudipo.com, explaining why you are requesting the refund, and return the artwork in the condition in which it arrived. The buyer is responsible for organising and covering the full cost of the return shipment. It’s strongly recommend to use a tracked and insured courier service; Nikki Heaton Studio does not take responsibility for any returned artworks that are lost or damaged in transit back to the Studio. Nikki Heaton Studio will inspect the artwork condition and confirm the refund amount after receiving the returned artworks.
Please note, physical sales made in galleries or exhibitions are final and cannot be returned.
DELIVERY TIMEPlease allow up to 10 working days for processing orders prior to shipping. Working days exclude weekends and public holidays. In the case of bespoke framing, further lead time could be required and will be stated in the product details. All orders are insured. They are tracked, and will require a signature. You may prefer to choose a delivery address where you know someone will be available to accept the delivery.
DUTIES + TAXESInternational packages may incur taxes and/or duties. Please familiarise yourself with your country’s fees and policies before placing an order. Nikki Heaton Studio is legally obligated to enter the full value of orders on customs forms.
CANCELLATIONSEvery effort will be made to fulfil every order as specified in the terms, but delays and cancellations may occur for reasons beyond the control of Nikki Heaton Studio. The Studio reserves the right to cancel any orders for any reason, refunding the customer for the full amount immediately.
ASSISTANCEFor any further assistance or questions, please visit the FAQ section of the website or get in touch at nikki@nikkiheatonstudio.com
PRIVATE POLICYNikki Heaton Studio respects your right to privacy, and is committed to protecting and safeguarding your personal data. As part of this commitment, the website has updated the privacy policy to meet the high standards of the European data protection law, known as the General Data Protection Regulation (GDPR).
The updated policy, outlined below, explains your rights under this new law, effective as of 25 May, 2018. By continuing to use the site, you agree to these updated terms. This privacy policy may change from time to time so please check back here regularly.
1. What information is collected from you?
The information you give may include your name and contact details, including address, telephone number, and email address, as well as your payment information. This occurs when you place an order on the online shop; email your information in regards to an order; create an online account; subscribe to the newsletter; and/or participate in a reader’s survey or competition.
Information that is provided by you will only be used for the purpose for which it is provided, unless you are informed otherwise at the time of giving the information.
2. How is your information used?
I may use your information to provide goods and services that you have requested, and to communicate with you about those goods and services; to operate the site; to comply with applicable law; and as otherwise permitted by applicable law.
Nikki Heaton Studio may also contact you about your registration details, to manage any account or subscription you have with me, or to provide customer service, even if you have opted-out of, or declined to consent to receiving promotional emails. I may also contact you if we consider that revisions to this privacy policy are sufficiently important to notify you about them.
3. How is your information shared?
Nikki Heaton Studio may disclose your personal information to partners of Nikki Heaton Studio who supply services to you on behalf of Nikki Heaton Studio, and who need to process personal information in the provision of such services. When you request goods and services from the Studio, you are consenting to the disclosure of your personal information to partners who may provide such goods and services under contract and guarantee to the satisfaction of the Studio that they have sufficiently robust processes in place to ensure the security of your personal information whilst it is in their care.
Nikki Heaton Studio may disclose de-personalised data (such as aggregated statistics) about the users of the website in order to describe sales, customers, traffic patterns, and other site information to prospective partners, advertisers, investors, and other reputable third parties and for other lawful purposes; but these statistics will include no personally identifying information.
Under certain circumstances Nikki Heaton Studio may occasionally be required by law, court order, or governmental authority to disclose certain types of personal information and we reserve the right to comply with any such legally binding request.
Other than this, Nikki Heaton Studio will not disclose any of your personal information to any other third parties without your consent.
4. How long your information be kept?
Nikki Heaton Studio will hold your information on the system only for as long as is necessary – such as fulfilling a request for goods and services. After that timeframe, your information will be securely deleted, or in some cases, anonymised.
5. How is your information stored and kept secure?
The website and the server have appropriate technical measures in place to protect against unauthorised or unlawful use of your personal information, as well as the accidental loss, destruction, or damage of your information while under our control. However, no data transmission over the internet can be guaranteed to be 100% secure, and while every effort is ensured to protect your personal information, the security of any information you transmit to Nikki Heaton Studio Cannot be guaranteed 100% and you do so at your own risk.
6. What are your rights?
You are entitled to see copies of all personal information held by Nikki Heaton Studio, and to amend, correct, or delete such data. You can also limit, restrict, or object to the processing of your data.
If you gave your consent to use your data, for example, so that the Studio can send you marketing emails, you can withdraw your consent by emailing at nikki@nikkiheatonstudio.com.
Any complaints regarding Nikki Heaton Studio processing of your personal information, please email nikki@nikkiheatonstudio.com with the subject – Data Controller.
Please note that you have the right to lodge a complaint with the supervisory authority, which is responsible for the protection of personal information in the country where you live or work, or in which you think a breach of data protection laws might have taken place.
COOKIESCookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are common and won’t do anything to harm your system – they simply store or gather information. They help you to get the most out of your visit to our website.
Nikki Heaton Studio may collect information about your computer including, where available, your IP address, operating system, and browser type for system administration as part of the audit trail process. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. You are not obliged to accept cookies and you can adjust your browser’s setting to prevent it from accepting cookies on your computer. Please note you may not be able to take full advantage of our website if you do so.
Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they can be used to store information which may identify a user’s computer, cookies do not personally identify users and passwords, and credit card information are not stored in cookies.
Nikki Heaton Studio use Cookies on the site to collect anonymous data about visitors, and use this data to improve services to you. The Studio never track website users for the purposes of displaying targeted advertising. By using the website, you agree to the use of Cookies.
Thankyou for Reading. Any further assistance required, email nikki@nikkiheatonstudio.com